Client Testimonials & Reviews
A selection of Carter Shaw reviews and testimonials from clients past and present
As a small local independent estate agency, customer service is at our forefront. We understand each of our clients needs are different and continue to strive to make sure our clients love us as much as we love them.
“Staff were very helpful at the end of the phone when you needed information. Very professional showing you around properties, I would recommend using Carter shaw as an agent.”
Dean Stevens
“I recently had the pleasure of working with Ian from Carter Shaw to sell my house, and I cannot express enough how grateful I am for his exceptional service during what was a challenging time in the market.
From our very first meeting, Ian took a personalised approach that immediately put me at ease. He took the time to understand my unique situation and needs, which made the entire process feel tailored and focused.
Throughout the selling process, Ian was incredibly communicative. He kept me informed at every stage, providing updates and feedback after each viewing. I never felt left in the dark, which is a huge relief during such a significant life event. His proactive approach meant that he was always one step ahead, anticipating potential challenges and addressing them before they became issues.
In a tough market, Ian not only managed to sell my house but did so with professionalism, care, and a personal touch that made all the difference. I wholeheartedly recommend Carter Shaw to anyone looking to buy or sell a property. Thank you, Ian, for your outstanding support and for making this experience as smooth as possible!”
Vicky Steadman
“I recently sold my home through Carter Shaw, with the incredible help and support of Ian Taylor – who I’ve used before for a sale and can’t personally recommend enough. Ian is hugely knowledgeable about property in the surrounding Bournemouth, Ringwood and Poole area, with great communication every step of the way. It was a genuine pleasure to work with him again and Carter Shaw. Altogether amazing first class experience.”
Hardy
“A massive thank you to Ian at Carter Shaw for being truely amazing throughout the process of selling my home. Reliable, helpful and always goes above and beyond. Also had a great experience when buying a previous property. Wouldn’t use anyone else.”
Samantha Mason
“After difficulties in this market, the service from Carter Shaw and Ian has been exceptional, our brief was to be straight talking to ensure a swift sale could be achieved.
The communications throughout have been excellent and the end result was achieved in a shorter time than anticipated, I couldn’t praise them enough.
A pleasure to deal with and thankyou.”
Ben Oxland
“A huge thank you to Ian at Carter shaw. He was brilliant through the whole process when buying my first home, right from the beginning when I viewed the property to finally getting the keys. Ian kept me updated, pushed for me, was professional, approachable, always available and I felt went above and beyond to get the job done. Would recommend Ian when buying or selling your home.”
Samantha Butcher
“I am very grateful to Ian for all his hard work on my behalf. It was especially helpful to be dealing with just one person from start to finish.
Ian kept me fully informed of all developments during a long and drawn out process. He encouraged me to contact him whenever I had a query and when he wasn’t available to speak he always got back to me at the earliest possible moment.
This was my first time selling a house and Ian helped me through the experience with kindness and good humour.”
Gian Tondeur
“Roberts and his team put our faith back in estate agents.. Professional not pushy realistic both in terms of selling price and timescales (full asking price 1st day of viewings) but as importantly their communication lines and keeping us informed we’re 1st class a real plus.. We recommended our neighbour to them as like us knew they would be looked after. SB ex Parkstone”
Jonathan Bentley
“I received an excellent service from Carter Shaw and from George Lawrence who dealt with the viewing and purchase of property in a professional and efficient manor. I would recommend this estate agent to anyone.”
Clare Snape
“I’ve rented a property out through Carter Shaw for a number of years, and the management service has always been efficient. I was looking to add to my portfolio and Matt & George were able to find me a suitable Freehold house with tenants already living in the property, meaning I had rental income as soon as I completed. They also recommended me a local solicitor to help get the purchase through in 8 weeks. Very happy”
J Boster
“Great service from Rob at Carter Shaw – even though they were the Vendor’s estate agents, they kept me informed every step of the way and treated me like I was also their client. I would highly recommend them and will be back to use them in the future when I come to sell!! Thank you so much for all your help.”
Joanna Wharton
“George and Rob provided an excellent service when we sold our house recently. I never felt that they were too busy to talk to me (as I have with other agencies) and felt they had were both genuine and professional at all times. George was the primary agent for our sale and did a great job, we did also deal with Rob on occasion who was always fully up to speed on the situation and happy to help us out. Thanks to them both.”
Keri Astill-Frew
“George and Rob were fantastic throughout the buying process. They kept in contact regularly, provided any information I needed and made the process as straight forward as possible. I appreciated their honest and professional approach – I would definitely recommend Carter Shaw, Parkstone. Thanks for all of your help in buying my first home.”
